FAQ

FREQUENTLY ASKED QUESTIONS

• What do I need to get started?

  You do not need to know your diagnosis or treatment goals to get started.  All you have to know is what in your life is concerning or confusing to you. Get in touch and we'll gladly provide a brief, initial phone consultation to address any questions you might have.

• Do you accept my insurance?

  Like most private practitioners in New York City and Austin, the doctors of the Williamsburg Therapy Group are out-of-network providers. That means we do not accept insurance directly. However, we make the reimbursement process as turnkey as possible by providing all the necessary paperwork, including receipts and diagnosis codes, in a timely fashion.

• Will I get reimbursed?

  This will depend on a few factors that are specific to your insurance policy:

  1. Does your policy provide for Out-of-Network benefits?

  2. Do you have to first meet a deductible AND is this deductible separate from your in-network deductible?

  It is our experience that most patients are reimbursed for 50 to 80% of the cost of their sessions if they have out-of-network mental health coverage. It is helpful to call individual insurance providers to determine the level of coverage in advance. Most are pleasantly surprised.

• How does the reimbursement process work?

  We are uniquely positioned to help our clients in two ways.
  
  

  1. Check your eligibility through the Nirvana calculator.  Here you will discover if Nirvana can electronically submit claims on your behalf.  If this is the case, then Nirvana will process everything for you.

  2. You may still be eligible for reimbursement but you may need to check with your insurance on your own.  Let's assume you are eligible for reimbursement.  Well then, Invoices are available for you to access at your convenience through our Patient Portal.

  1. This form should be submitted to your insurance company, along with a health insurance claim form, to receive payment. Most insurance carriers process each claim like any other medical claim. Should any questions arise about services, please feel free to have them contact your therapist directly.

  
  Even if you're not eligible for reimbursement, you may still want to engage therapists with WTG, given their high degree of training and professionalism.  In fact, many patients prefer to keep their insurance out of the business of their therapy.

• What are your Services and Fees?

  Brief phone consultation
  In a complimentary brief conversation, our client coordinator can guide you through the services we offer and assist you in finding the best plan and provider in our group for your needs and preferences.

   

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  Psychotherapy
  Our licensed staff psychologist fees range from $305-$380/session. Our postdoctoral psychologists work at $205-$255/session. This includes individual, couples, family, and business partner therapy.

   

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  Psychiatry and Medication Management
  The initial session is a one-hour in-office or teletherapy medical evaluation. It includes education about your treatment options, a discussion about the treatment plan and the anticipated frequency of follow-up appointments, as well as time to answer your questions. The initial 60-minute session is $575 and the subsequent meetings for medication management are $395 for a 30-minute follow-up session.

   

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  Group Psychotherapy
  Group session fees may vary. Please contact us for more information about this service.

   

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  Neuropsychological Evaluation
  Neuropsychological evaluations are tailored to the unique needs and presenting problems of each individual. Fees will vary depending on the services needed, but will be discussed during the initial consultation. Please call us for additional information about this service.

• How does the Patient Portal help?

  The Williamsburg Therapy Group offers a new online tool to provide you with information about your upcoming and past appointments, manage payments, view and print invoices, as well as access our secure teletherapy sessions. Our Patient Portal can be accessed from your computer, smartphone, or tablet.

• How do I meet my therapist for a Teletherapy appointment?

  You can find your doctor's Zoom link on your appointment confirmation and reminder emails when scheduled for a teletherapy appointment.

• How do I access my invoice?

  1. Create an account in our Patient Portal
  2. Click on Payments & Invoices
  3. Select the desired date range, generate and download

• Still have questions?

  Get in touch with us. We're happy to address any questions you might have.  (347) 970-6757